Redefining Digital Service

At Mavi Automotive, we're redefining the automotive warranty and service contract landscape through our advanced technological solutions. Our comprehensive system is designed to not only streamline warranty and service contract processes but also enhance customer satisfaction and operational efficiency. Here's a closer look at the cutting-edge technologies and functionalities that set our system apart:

Digital Platform: Web Portals and Mobile Apps

Access to warranty and prepaid service information anytime, anywhere. Our user-friendly web portals and mobile applications are designed for convenience, allowing the customer to stay informed and in control of their automotive service needs.

Data Analytics: Predictive and Customer Behaviour Analysis

- Predictive Analytics : Leveraging historical data, our system predicts potential vehicle failures and issues, facilitating proactive maintenance and minimizing unexpected breakdowns.

- Customer Behaviour Analysis : By analyzing customer behaviour and usage patterns, we customize warranty and maintenance plans to meet individual needs, ensuring optimal satisfaction and vehicle performance.

Database Management

A centralized database for storing all warranty-related data, including customer information, vehicle details, and warranty terms. Integrated with CRM systems, it provides a holistic view of customer interactions and preferences, enhancing relationship management and service personalization.

Claims Processing Automation

We've automated the claims submission and approval process to ensure quick and efficient resolution of warranty-related issues. Integrated with diagnostic tools, our system streamlines the identification and verification of covered repairs, saving time and enhancing customer trust.

Communication Channels

Our multi-channel communication capabilities ensure the customer is always informed about warranty coverage, service requirements, and renewal options. With seamless integration across mobile apps, SMS, email, and online portals, staying in touch has never been easier.

Regulatory Compliance

We adhere to all regulatory requirements and industry standards, ensuring that our warranty and prepaid management practices are fully compliant. Our system is continuously monitored and updated to accommodate changes in regulations and industry best practices.

Customer Self-Service Portals

Through our user-friendly online portals, customers can easily access their coverages, submit requests, and manage services. Integrated with secure payment gateways, renewing and managing services is both convenient and safe.

Security and Privacy Measures

We employ robust security protocols and encryption mechanisms to protect sensitive customer data and ensure compliance with data protection regulations. Our commitment to security and privacy is paramount throughout the warranty and prepaid management lifecycle.

APIs: Integration with Third-Party Systems

Our APIs enable seamless integration with third-party systems, such as repair shops and parts suppliers, streamlining the supply chain and ensuring efficient service delivery.

Integration with Dealer Management Systems (DMS)

Our system is seamlessly integrated with DMS, synchronizing data between warranty systems and dealership operations for real-time updates on service appointments, parts inventory, and customer interactions.

At Mavi Automotive, technology drives our mission to provide exceptional warranty and prepaid service management. Embrace the future of automotive service with us.